Support & Maintenance

Support & Maintenance Websites are interactive media whose purpose is to allow a user to quickly access and interact with information on the web - and here's the key point - from anywhere an Internet connection can be made.

Most website users are unaware that that the friendly graphics-based interface with which they interact is really a complex and harmonious compilation of thousands of lines of HTML and programming code.
Because of the complexity inherent in even the simplest website, there are innumerable opportunities for glitches and imperfections. When you consider that fact along with the reality that a site's code is deployed in a quasi-controlled environment and accessed across a multitude of platform/browser configurations, then it's illogical to think that a site is "done" just because it's been launched.

Any website - whether basic or complex - needs at least some level of maintenance.
This could include:
- Redundancy and back-up/restorations planning
- Server and software monitoring and upgrades
- Cross-browser compatibility monitoring and upgrades
- Performance monitoring
- Content monitoring and updates
The size, complexity, relative importance, and business value of the website will determine for each website owner what maintenance and support plan is necessary and with what level of cost/benefit relationship he or she is comfortable.


Years of Experience

Why are support and maintenance plans needed?

Most clients will always want ongoing changes, enhancements and modifications to their website. This is inevitable - not for lack of due diligence on behalf of the client or the agency, but rather the need comes about as clients grow in understanding the capabilities of web technologies and the real-time use of a system.

We expect that websites and web-based applications will have technical issues from time to time that may require remedy from technical staff. Therefore, it’s prudent and realistic to expect you'll need to purchase occasional ongoing support, training, maintenance, back-ups, upgrades, software updates, or site enhancements. For this reason, we ask you to sign a support and maintenance agreement to establish an ongoing relationship between you and us for this sort of ongoing work.

What is Support and Maintenance?

In the context of your website, "support and maintenance" embraces any activity, communication, and interaction by and between you and the Agency that is necessary to maintain a live website or web-based application and support your administrative users. "Support" includes (but isn't limited to) phone calls, email communications, research, and any efforts by the Agency to meet the your ongoing needs. Finally, "support" applies to requests you make that pertain to overall health and stability of your website or web-based application.

  • Why Us? -

    We do what's best for our clients - helping our clients improve as a company is our first and foremost priority. This means that we keep up - to - date with the very latest in tools and developments in order to give our clients an advantage over their competition.

  • 1 year in Business+

    We have over 1 year in business with 10+ websites completed

  • Business Punctual +

    We are business punctual: easy to reach and responsive

  • Clients Value +

    To surpass client expectations consistently.

  • Knowledge & Skills +

    We have the knowledge and ability of web designing, web development, software development, database development, digital marketing, graphics designing, mobile application development, support & maintenance etc.

  • We have a unique approach+

    While it is often believed that innovation occurs in spontaneous and unplanned aha! moments, the truth is innovation is a force of habit. We need to train ourselves to think constantly, approaching old problems in new ways, and recognizing gaps that may not always be apparent.

  • Our Commitment+

    The Insight team is committed to providing high quality, up to date services for its clients.

  • Excellence +

    To strive relentlessly; constantly improve ourselves, our teams, and our services and products to become the best.

  • Grow Your Business +

    We deliver business solutions - our goal is to make your website grow your business

Why is support needed?

For basic websites - static HTML websites - support will most often mean assistance in changing copy and images on the site. This basic need for content maintenance and updates is driven by the site administrator. However, if a website owner is not skilled in HTML and CSS (that is, hypertext mark-up language and cascading style sheets), then support from an HTML professional will be needed for any updates or modifications.
For dynamic and transactional websites, support will most often mean assistance with using the back-end administrative console. While these interfaces are generally easy to use, they do have some intricacies that can be challenging even for experiences users. Furthermore, each site is often configured very specifically for the business and administrative needs of its owner. Therefore, It can be difficult to use generic instructions for administering the site; instead, custom instructions or tutorials are necessary for best use. Finally, a dynamic or transactional site typically has much more traffic and usage than a basic site - and that means a much higher likelihood that issues or encumbrances may arise.

Some of Our Support & Maintenance

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My Mumbai Festival- Designed & Developed by ePrant

My Mumbai Festival Web, Mobile 05-Feb-2018

Pre School

Pre School Web, Mobile 03-Feb-2018

Cooling Solutions

Cooling Solutions Web, Mobile 26-July-2017


Security Web 10-Jan-2018


Gymnasium Web, Mobile 26-July-2017


Restaurant Web, Mobile 27-July-2017

Real Estate

Real Estate Web, Mobile 02-Aug-2017


Spectacles Web, Mobile 02-Aug-2017

Beauty Parlour

Beauty Parlour Web, Mobile 03-Aug-2017

Dance Academy

Dance Academy Web, Mobile 25-Aug-2017

Event Management

Event Management Web, Mobile 25-Aug-2017


School Web, Mobile 25-Aug-2017

Personal e-Portfolio

Personal e-Portfolio Web, Mobile 12-Aug-2017


Yoga Web, Mobile 20-Sep-2017


Photography Web, Mobile 12-Aug-2017

Some of Our Clients

My Mumbai Festival
Libra Gropup
Krishna Medical
Ahaan Dance Academy
Shekhar Tutorials
Ria Sarees
DK Associates
Zia Bikes
Priya Beauty Parlour
Rehan Opticals
Star Cooling Services
Rivi Events
BK Real Estate
Yoga Guru
Mulund Festival
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